The Credentials That Actually Protect You

The roofing industry is full of credentials, certifications, and badges. But which ones actually matter? Which ones protect your home, your investment, and your family?

We're going to break down every credential we hold and explain exactly what it means for you.

BBB A+ Rating: Third-Party Validation

Our A+ rating with the Better Business Bureau isn't something we bought or applied for — it's something we earned through years of ethical business practices and customer satisfaction.

What This Actually Means:

• Complaint Resolution: The BBB tracks every customer complaint. Our A+ rating means we resolve issues quickly and fairly.
• Transparency: We provide honest advertising, clear contracts, and upfront pricing.
• Longevity: We've maintained this rating since we started tracking in 2018.
• Accountability: The BBB is a third-party watchdog. This isn't a self-awarded badge.

Why It Matters to You: When you hire a BBB A+ rated contractor, you have recourse if something goes wrong. The BBB mediates disputes and holds us accountable to our promises.

Verify It Yourself: Search "RJ Roofing Bros BBB" or visit our profile at bbb.org/ca/bc/chilliwack/profile/roof-structure/vickers-roofing-0037-2401661

$5 Million Liability Insurance: Your Financial Protection

We carry $5 million in comprehensive liability insurance. This isn't the industry minimum — it's significantly above what most residential roofers carry.

What This Covers:

• Property Damage: If our crew accidentally damages your home, vehicle, or landscaping
• Third-Party Injury: If someone is injured on your property during our work
• Tool/Equipment Damage: If our equipment causes unexpected damage
• Legal Defense: Coverage includes legal costs if a claim is filed

Why $5M Matters: A typical roof replacement on a Fraser Valley home costs $15,000-$40,000. But if something catastrophic happens — a fire, a major structural failure, a serious injury — the costs can exceed $1 million. Our $5M coverage means you're protected even in worst-case scenarios.

The Industry Reality: Many small roofing contractors carry only $1-2M in coverage, or worse, operate uninsured and hope nothing goes wrong. We carry 2.5-5x the standard coverage because we take risk seriously.

WorkSafeBC Certification: Protecting You from Liability

Every member of our team is covered by WorkSafeBC, British Columbia's workers' compensation system.

What This Means:

• No Homeowner Liability: If a crew member is injured on your property, you are not financially responsible
• Professional Standards: WorkSafeBC requires safety training, fall protection systems, and hazard assessments
• Legal Compliance: We're operating legally and ethically under BC employment law

The Hidden Danger of Uncertified Contractors: If you hire a roofer who isn't WorkSafeBC certified and their worker is injured on your property, you could be held liable for medical costs, lost wages, and legal fees. This can easily exceed $100,000.

Verify Our Coverage: Ask for our WorkSafeBC clearance letter before we start work. Legitimate contractors provide this immediately.

Manufacturer Certifications: Protecting Your Warranty

We are certified installers for major roofing manufacturers including IKO, CertainTeed, and BP.

Why This Matters:

• Warranty Protection: Most manufacturer warranties are void if installed by non-certified contractors
• Technical Training: Certification requires completing manufacturer-specific installation training
• Quality Standards: We must meet strict installation standards to maintain certification
• Extended Warranties: Some manufacturers offer enhanced warranties only through certified installers

Real-World Example: A homeowner in Chilliwack had their roof installed by an uncertified contractor. When shingles failed after 8 years (well within the "25-year warranty"), the manufacturer denied the claim because the installer wasn't certified. The homeowner paid $18,000 out of pocket for a full replacement.

Our Promise: We install to manufacturer specifications, document everything, and ensure your warranty is valid.

Local Business Licenses: Operating Legally

We hold valid business licenses in every municipality we serve, including Hope, Chilliwack, Abbotsford, and Mission.

What This Means:

• Legal Operation: We're registered, tracked, and accountable to local governments
• Tax Compliance: We pay business taxes that support local infrastructure
• Permit Access: We can pull building permits for projects that require them
• Consumer Protection: Licensed businesses are subject to local bylaws and enforcement

The Unlicensed Contractor Risk: Unlicensed contractors can't pull permits, can't be tracked if they disappear, and often operate cash-only to avoid taxes. If something goes wrong, you have no recourse.

What Credentials DON'T Guarantee

We want to be honest: credentials alone don't guarantee quality work. They guarantee baseline competence and legal protection.

What actually guarantees quality is:

• Experience (we have 8+ years)
• Local knowledge (we're based in Hope, not Vancouver)
• Reputation (we live in the communities we serve)
• Standards (we exceed code requirements)

Credentials are the foundation. Our work is the proof.

Verify every credential we claim. Call (604) 997-1292 and ask for documentation.